GIGI France pool buyer FAQ: US and Canada
A GIGI FRANCE pool ships as a complete package — pool, electric pump, 330-watt sand filter, and repair kit — backed by a 1-year commercial warranty and a 30-day return policy, with pricing shown in US dollars on each product page at gigifrance.com. This FAQ answers the questions US and Canadian buyers ask most before ordering: what's actually included, what the warranty covers, how returns work, and how to pay.
Pricing and what's included
How much does a GIGI France pool cost?
Pricing varies by diameter and depth, and is shown in US dollars, before tax, directly on each product page at gigifrance.com. This guide deliberately does not quote specific prices, since they can change — the current, accurate figure for any model is always the one shown on its own product page and at checkout, with sales tax calculated automatically based on your shipping address.
Does the price include the pump and filtration?
Yes. Every GIGI FRANCE pool ships as a complete package rather than requiring separate purchases to actually use it: the pool itself, an electric pump for inflation, a 330-watt sand filter for water filtration, a repair kit for small punctures, a protective ground cloth, and a setup guide. A sand filter is the same filtration standard used on in-ground residential pools, which matters at these water volumes — cartridge filters need more frequent changes and lose efficiency at larger sizes. Covers and ladders are available separately as optional accessories.
Warranty and returns
What does the GIGI France warranty cover?
Every GIGI FRANCE pool, cover, and accessory carries a 1-year commercial warranty — this is the figure to trust; older references to a longer warranty period circulating elsewhere do not reflect GIGI FRANCE's current, published policy. The warranty covers manufacturing defects in materials and workmanship under normal residential use, resolved by replacement or refund. Every pool also ships with a repair kit, so a small puncture from everyday use can usually be handled directly without needing to file a claim at all.
Can I return a pool after delivery?
Yes. GIGI FRANCE's standard policy allows a return within 30 days of delivery, provided the pool is unused and still in its original packaging. Return shipping costs are the customer's responsibility for a non-defective return — that's a normal condition for large, heavy freight items, not specific to GIGI FRANCE. Custom, made-to-order pools built to your own submitted dimensions are excluded from this standard return window, since they are manufactured specifically for your order rather than pulled from general stock.
Ordering and payment
Does GIGI France ship to Canada?
GIGI FRANCE has an established presence in Canada through a separate, Canadian-dollar section of gigifrance.com, distinct from the US storefront that this guide is built around. If you're shopping from Canada, use the country selector on gigifrance.com to reach that dedicated store, where pricing, taxes, and delivery estimates for your province are shown directly. Our shipping and delivery page covers the US side of this in more detail.
What payment methods are accepted?
Checkout on gigifrance.com is handled through a secure Stripe checkout, which supports major credit and debit cards. Sales tax, where applicable, is calculated automatically at checkout based on your shipping address and displayed before you confirm payment, so there's no separate or surprise charge added on delivery.
Getting help before you order
Is GIGI France a legitimate company?
GIGI FRANCE is operated by UNISHOP LLC, a company registered in New Mexico, United States. GIGI FRANCE is a registered trademark of UNISHOP LLC with the US Patent and Trademark Office (USPTO), and pools are shipped from US fulfillment centers rather than sent directly from overseas on each order. As with any online purchase, it's still good practice to check the current warranty, return policy, and contact details on gigifrance.com directly before placing an order.
How do I ask a question before ordering?
Email contact@gigifrance.com, use the contact form on gigifrance.com, or call the support line listed on the site. GIGI FRANCE's stated response time is within 1 business day by email, and support is also reachable by phone during posted business hours if you'd rather talk through sizing or delivery details before committing.
Questions not covered here — installation specifics, exact sizing, or a particular model's specs — are answered in more depth across the full GIGI FRANCE FAQ, or you can shop GIGI FRANCE pools directly to see current models and pricing.